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Returns & refunds

30-day returns, the 14-day right of withdrawal in the EU, EEA and UK, faulty items, wrong models and cancellations.

Last updated 3 November 2026

30-day returns

Changed your mind? You can return unused items in their original packaging within 30 days of delivery for a refund. This voluntary returns window is open to customers in every country we deliver to and does not limit your statutory rights.

  1. Email support@zelmunio.com with your order number and the items you want to return — or use our online withdrawal form.
  2. We reply within two business days with the return address. Please do not send items to our registered office in Mississippi: it is not a returns address.
  3. Send the items back with a tracked service within 14 days of telling us. Unless the item is faulty or we sent the wrong one, the return postage is paid by you.
  4. We refund the price of the returned items to your original payment method within 14 days of receiving them (or of your proof of postage, if that comes first).

Your 14-day right of withdrawal (EU, EEA and UK)

If you live in the European Union, the EEA or the United Kingdom, you also have a legal right to withdraw from your contract within 14 days without giving any reason. Full details, the model withdrawal form and our online withdrawal function are on the Withdraw from contract page.

Faulty or wrong items

If an item arrives faulty or damaged, or is not what you ordered, email us within 30 days with your order number and a photo. We pay the return postage and send a replacement or refund you in full, including the delivery charge — your choice. Your statutory rights for faulty goods (for example under the UK Consumer Rights Act 2015 or EU consumer law) remain in full.

Ordered the wrong phone model?

Every case is made for one exact model, and we ask you to confirm your model before you add a case to your crate. If you still picked the wrong one, return the unused case within 30 days as a normal return and order the right model.

Cancelling before dispatch

Email us as soon as possible. If the order has not been dispatched, we cancel it and refund you in full, including the delivery charge.

Condition of returns

Please try items on as you would in a shop. If an item is returned used, damaged or without its packaging, we may reduce the refund by the loss in value this caused.

Refunds

Refunds go back to the original payment method in the currency you paid in. Your bank or card provider may take a few days to show the money in your account. We cannot refund import charges collected by customs or a carrier.